Customer Resolution

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Project Details

  • Client - United Airlines
  • Project - Customer Resolution
  • Project Type: iOS App
  • Date - 2016
  • Role - Senior Interaction Designer
  • Other Team Members - Project Manager, Business Analyst
  • Methodology - Agile

Responsibilities

I came into this project towards the end of its design, responsibile for putting together a fully functional prototype for Usability Testing. I also gave some feedback on the kind of interactions for how the app would behave upon selections. The prototype video reflects this.

Project Goals and Objectives

The objective of this project was to serve up a quick, easy, and efficient way to take care of customer service issues and requests while in flight.

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Prototype Demo

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Final Comps

Click here for a deck of initial wireframes.

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